SEO Researcher Help center

Support

Get setup help

Tell us which step failed so we can help with the right account and connection.

Contact support

Email support@rankability.com with the subject SEO Researcher setup. This is the current shared support inbox for SEO Researcher. You can copy the address into Gmail, Outlook, or your preferred mail app; you do not need to configure Apple Mail.

Open an email draft

Include:

  • The client name and version, and whether you used web, desktop, or CLI.
  • The step that failed: add server, login, consent, return, tool discovery, or research.
  • The approximate time and time zone, plus any safe error or request ID.
  • Your research job ID if a job already exists.
  • Whether signup and authorization used different browser profiles.

If you share a screenshot, remove access tokens, OAuth codes, payment details, and private content. For an OAuth URL, share only the hostname and path, without query parameters. Support does not need your password or API key.

Before contacting us, try the read-only connection check and review known issues. An empty successful job list is a working connection.